Valley Public Radio - Live Audio

super users

Jeffrey Hess / Valley Public Radio

When you call 9-1-1, you expect an ambulance to come and quickly. But in Fresno County, health officials say a relatively small number of people had been making that difficult, so-called ambulance "super users." These are people who call for an ambulance ride frequently, sometimes hundreds of times a year, in non-emergency situations. Now five years into a project to reduce the burden of "super users" on the system, the numbers show the effort is working.